Shipping Policy

Last Updated: April 28, 2026

This policy explains exactly how we ship orders from our South Gate, California facility — what it costs, how long it takes, how we package collectibles, and what happens if something goes wrong. We've tried to keep this readable while still covering everything. If you've got a question that isn't answered here, email support@thegraveyardtcg.shop or call +1 (323) 835-5989.

Free Shipping On Every Single Order

All orders ship FREE to addresses within the United States. Always. Every order. No exceptions.

Shipping Cost: $0.00

There is no minimum purchase requirement. There are no fees layered on at checkout. There's no "free shipping for orders over $X" threshold. There's no "free shipping for members only" gimmick. You add a card to your cart, you check out, and you pay zero dollars in shipping. We absorbed the cost into our pricing so we could show you the real total upfront, the way we always wanted shops to do business with us.

This applies to single common cards and to sealed booster boxes. To raw singles and to graded slabs. To $5 orders and to $5,000 orders. Same policy across the board.

Where We Ship From

Every order ships from our facility at 9320 California Ave, South Gate, CA 90280. South Gate sits in southeast Los Angeles County, with quick access to USPS, UPS, and FedEx hubs. The location matters because it puts us close to major sorting facilities, which means packages enter the shipping network fast and tend to move through the system efficiently.

If you're located in California — especially Southern California — your order may arrive faster than the published transit estimates because of our proximity. We don't promise faster delivery, but it happens often enough that it's worth mentioning.

Where We Ship To

The GraveYard ships to all 50 United States, including Alaska and Hawaii. We also ship to APO/FPO/DPO military addresses. We do not currently ship internationally — that includes Canada, Mexico, and other countries. We know this is frustrating for international collectors, and we're working on it, but right now we only ship within the US.

Handling Time — 3 Business Days

Handling Time: 3 Business Days

Once you place your order, we have up to 3 business days to process and ship it. "Business days" means Monday through Friday, excluding US federal holidays. So if you order on a Friday afternoon, the 3-day clock starts Monday morning. If you order during a long weekend, the clock starts the next regular business day.

Most orders ship faster than 3 business days. Single-card orders for in-stock items often go out same-day or next-day. The 3-day window exists for a reason: it gives us time to do the work properly. Here's what happens during the handling window:

1. Order received and queued — automated systems flag the order, pull inventory location data, and generate pick lists
2. Physical pick — a team member physically retrieves the items from inventory storage
3. Authentication and inspection — every item is inspected one more time before packing, even though it was authenticated when it came into the facility
4. Photo verification — we visually verify the item matches the listing photos and description
5. Packaging — items are packaged according to value and fragility (more on this below)
6. Label generation and shipment — shipping label is printed, package gets handed to the carrier or staged for pickup

For high-value orders ($500+), we may do additional verification steps that can extend handling toward the full 3-day window. For sealed product, we re-weigh boxes one final time before shipping. None of this is unnecessary. All of it exists because shortcuts in handling are how mistakes happen, and we'd rather take the time and get it right.

Transit Time — 3 to 8 Business Days

Transit Time: 3 to 8 Business Days

Once your order ships, transit time depends on where you are relative to South Gate, California:

• California and neighboring states (NV, AZ, OR): typically 3-5 business days
• Western and Mountain states: typically 4-6 business days
• Midwest: typically 5-7 business days
• East Coast and Southeast: typically 6-8 business days
• Alaska, Hawaii, US territories: typically 7-10 business days (longer transit due to distance)

These are estimates. Actual transit times vary based on the carrier (USPS, UPS, FedEx), the volume the carrier is handling at the time of shipment (December is rough on everyone), and weather events. We can't control any of that. What we can control is when your order ships and how it's packaged, and we control both of those tightly.

Total Delivery Window

Total Delivery Window: 6 to 11 Business Days

That's the full timeline from order placement to delivery: 3 business days handling + 3 to 8 business days transit. Most orders fall well within this window. Some arrive faster. Some — especially during peak shipping seasons — can run slightly longer. If your order is approaching the 11-business-day mark with no delivery, contact us and we'll investigate immediately.

Shipping Carriers

We use three primary carriers: USPS, UPS, and FedEx. The specific carrier for your order depends on weight, value, destination, and which carrier is offering the best service in our area at the time of shipment. We choose the carrier; you don't get to select.

For most orders under 1 lb, we use USPS Ground Advantage or USPS Priority Mail, depending on value. For heavier packages or higher-value orders, we use UPS Ground or FedEx Ground. The carrier doesn't affect what you pay (still $0.00) — it just affects which tracking system you'll use to follow your package.

Tracking

Every order includes tracking. Once your package ships, we email you the tracking number and a link to the carrier's tracking page. You can also find tracking information in your order confirmation page on our website.

Tracking updates can take 24-48 hours to start showing meaningful movement after the initial "label created" status. This is normal. The carrier needs to scan the package into their system, and the first few scans don't always update immediately. If 48 hours pass with no movement, contact us and we'll investigate.

Insurance

All orders $100 or more are automatically insured at no additional cost to you. Insurance covers loss and damage during transit. If your order arrives damaged or doesn't arrive at all, we file the carrier claim — you don't have to deal with it. We send you a replacement or refund based on what you prefer.

For orders under $100, we don't add formal insurance, but we still cover loss and damage out of pocket. If your order goes missing or arrives broken, we make it right. The insurance threshold is just about how the claim gets processed on our end — it doesn't change what you're entitled to.

Secure Packaging — How We Actually Pack Cards

This is where The GraveYard separates itself from every shop that ships cards in flimsy padded envelopes and hopes for the best. Here's exactly how each type of order gets packed:

Single Raw Cards

• Penny sleeve (soft sleeve)
• Inside a rigid toploader (or semi-rigid card saver for high-value vintage)
• Toploader is taped to prevent the card from slipping out
• Wrapped in a team bag or placed inside a rigid mailer
• Shipped in a stiff bubble mailer

Multiple Raw Cards

• Each card individually sleeved and top-loaded
• Cards organized in a rigid card box
• Box surrounded by bubble wrap or air pillows
• Shipped in a sturdy outer box, not a bubble mailer

Graded Cards (PSA, BGS, CGC, SGC)

• Slab wrapped in bubble wrap (multiple layers for high-value slabs)
• Placed inside a rigid cardboard insert sized for graded slabs
• Insert placed inside a sturdy outer box with additional padding
• "Fragile" labels applied

High-Value Items (over $100)

• All of the above, plus
• Foam padding around the card insert
• Tamper-evident tape on the package seal
• Signature confirmation required by default

Sealed Product

• Booster boxes wrapped in multiple layers of bubble wrap
• Placed in a snug-fitting outer box (we don't ship sealed product loose in oversized boxes)
• Air pillows or foam fill any gaps
• "Fragile" and "Do Not Bend" labels applied to all sides
• Re-weighed before shipment to verify factory weight

This isn't theater. We pack like this because cards get destroyed when they aren't packed like this. We've received enough damaged inbound shipments over the years to know exactly what kills cards in transit: bent corners from flimsy mailers, dinged edges from cards rattling loose inside oversized boxes, crushed slabs from packages that weren't marked fragile. Our packaging exists specifically to prevent every one of those failure modes.

Lost or Damaged Packages

Stuff happens. Carriers misroute packages. Boxes get crushed. Trucks get rear-ended on the freeway. We've seen all of it. Here's how we handle it:

1. Contact us immediately at support@thegraveyardtcg.shop or +1 (323) 835-5989
2. Provide your order number and a description of the issue
3. For damage: take photos of the package exterior and the damaged item before unpacking further. The carrier needs photos for the claim.
4. For loss: we file a trace request with the carrier. If the package doesn't turn up within 7-10 business days, we file an insurance claim and send you a replacement or refund.

You are never responsible for loss or damage during shipping. That's our problem. We file the claims, we eat the loss if needed, and we make sure you get what you paid for.

Address Accuracy

Please double-check your shipping address before completing checkout. Once a package ships, we generally cannot reroute it. If you provided an incorrect address and the package returns to us, we can reship it to the correct address — but you may be responsible for the second shipping cost in that case (the only situation where shipping isn't free). If the package was lost due to an incorrect address you provided, insurance won't cover it.

If you realize you made an address error, contact us immediately. If the order hasn't shipped yet, we can fix it. If it has shipped, we'll do what we can with the carrier, but no guarantees.

Order Cancellations Before Shipment

Orders can be cancelled anytime before they ship. Just email support@thegraveyardtcg.shop or call +1 (323) 835-5989 with your order number. We'll confirm the cancellation and refund the full amount to your original payment method within 3-5 business days.

Once a package ships, the cancellation window closes. At that point, you'd receive the package and process a return under our 30-day return policy.

Holiday Shipping

During the November-December holiday season, carriers experience massive volume increases. Transit times can extend by 1-3 days beyond our standard estimates. We can't control this, but we can warn you about it. If you need an order to arrive by a specific date during the holidays, place it early. We recommend ordering at least 2 weeks before any expected delivery deadline during November and December.

Contact Information

The GraveYard TCG
9320 California Ave
South Gate, CA 90280, USA
Phone: +1 (323) 835-5989
Email: support@thegraveyardtcg.shop
Web: thegraveyardtcg.shop

Questions about shipping? Want to verify the address on your order? Need to update something? Reach out. We're here.