Give Us Feedback

We don't pretend to have everything figured out. The GraveYard is built by collectors who pay attention to what works and what doesn't. Your feedback is how we keep getting better.

Why Feedback Matters

Real talk: we read every piece of feedback that comes in. Not the marketing-team-approved kind of "we value your input" — actual reading, by actual people, with actual follow-up. Feedback from collectors has driven real changes in how we do business:

• More detailed condition descriptions on raw cards (came from buyer feedback)
• Improved packaging for graded slabs (came from a customer whose slab arrived cracked)
• Faster email response times (came from feedback about wait times)
• Multiple-angle product photography (came from collectors who wanted to see card backs)

What We Want To Hear About

Your Shopping Experience

• Was the website easy to navigate?
• Were product descriptions clear?
• How was checkout?

Product Quality

• Did the item match the description?
• Was condition accurately represented?
• Was packaging protective enough?

Shipping & Delivery

• Did your order arrive in the expected window?
• Was tracking information helpful?
• Was the package in good shape?

Customer Service

• How was your experience contacting us?
• Did we resolve your issue?
• Were we helpful and knowledgeable?

How To Send Feedback

Email

support@thegraveyardtcg.shop
Subject: "Feedback"

Phone

+1 (323) 835-5989
Monday-Friday, 9 AM - 6 PM PST

Mail

The GraveYard TCG
9320 California Ave
South Gate, CA 90280, USA
Attn: Customer Feedback

What Happens Next

• We read it — every piece of feedback gets reviewed
• We respond when needed — within 24-48 hours for issues requiring a response
• We act on patterns — when multiple people raise the same issue, it becomes a priority
• We follow up — if you reported a specific problem, we let you know how it was resolved

Anonymous Feedback

Prefer to stay anonymous? That's fine. Feedback doesn't require contact information. We won't be able to respond directly, but we'll still read it and act on it.

Public Reviews

Want to share publicly? We encourage Google reviews, Trustpilot, and BBB feedback. Public reviews help other collectors decide and help us build trust in the community.

Contact Information

The GraveYard TCG
9320 California Ave
South Gate, CA 90280, USA
Phone: +1 (323) 835-5989
Email: support@thegraveyardtcg.shop

Your voice matters. Thanks for helping us improve.